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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel advertised breakfast included. All they give is coffee and instant oatmeal. They shouldn't say they offer breakfast.
Business response:
Dear Ilyana, Thank you for taking time out of your day to post a review. Although we are delighted that you were happy with most of your stay; however, we were sorry to read that you did not thoroughly enjoy our complimentary breakfast. We will follow up with our food and beverage team to see how to improve. Thank you for your feedback, and we hope to see you again soon.Sincerely,Hotel Management
Supplies? The hotel was nice, but finding out I need to ask for kitchen supplies AND shampoo after I'm in the room and the shower was a bit of a disappointment. At least let guests know these things at check in and maybe provide a service to bring the things to the room.
Business response:
Dear David, Thank you for being our guest. It is glad that you had a pleasant trip. However, we are sorry we failed to meet all your expectations and hope you will accept our apologies. To ensure the cleanliness of kitchenware upon check-in, Brand Standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly. Please revisit us, and we ho... read more
The front desk girl was so kind and helpful she is definitely an asset. If they did some minor room upgrades the hotel would be alot better but it wasnt bad for a quick overnight stay.
Business response:
Dear Merri, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff at the front desk. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. We appreciate you mentioning the need to update our hotel. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management
I like having a kitchen and being on the ground floor.
Business response:
Dear Maureen, Thank you for being our guest at Extended Stay America. It is good to know that you enjoyed the room with the kitchen and the facilities were to your satisfaction. Please return for another stay whenever you are in the city.Sincerely,Hotel Management
The room wasn’t clean. Floor in bathroom was sticky and carpet didn’t feel clean when barefoot. TV remote was missing. Staff quickly provided a remote. The lightbulb above stove was burned out. Shower faucet was leaking.
Business response:
Dear Judith, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.