This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Manuel, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Dulce, we hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Not what i expected The staff was great and the room was decent however I booked a non smoking and the room had a strong cigarette odor. Not sure if it was the room itself or the building. There were a good amount of homeless people hanging around the outside of the building which didn't affect my stay but does give off a poor impression of the location
Business response:
Philip, thank you for being our guest. We are pleased overall you enjoyed your stay and liked our friendly staff. However, we are sorry for the issues you encountered due to smoke. Your feedback will be shared with our housekeeping team for review and action. We value your comments and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Carlos, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The building is tired and in need of updating. The stairways need to be cleaned as well as the exterior; litter and cigarette butts should tossed.
Business response:
Paul, thank you for choosing to stay with us. Although your rating does not reflect your review, we were sorry for not meeting your expectations and the problems you had with our property's cleanliness. We will share your comments with our department heads so that we can take corrective actions. We hope the rest of your stay was pleasant, and please allow us to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management
Bathroom did not work and no maintenance . So we couldn’t go to the bath room all night uncomfortable
Business response:
Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and depart with a lasting favorable impression. We are disappointed we were not successful in providing this for you due to the maintenance issues. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Nice room..great price Great room. Comfortable stay for the night.
Business response:
Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay. We are particularly glad your room provided the comforts you expected and that you enjoyed our modern decor and upscale accommodations. Thank you again for allowing us to be of service, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Tell a friend. Good value & location. The man behind the counter at check in didnt seem to want to work too hard or maybe not at all, for his wages.bi say this because before his shift was ending, i had requested some kitchen essential upon my arrival from shopping, and his reply was that ( i forget his name also) his relief would help me with that upon my return. So he passes any work onto the next shift which I felt was unprofessional and laziness at best. Well, no surprise but the next guy was no better than the first. Th... read more
Business response:
Thank you for being our guest. We are truly sorry and cannot apologize enough for being unable to deliver you the professional service you deserved. Please be assured that we have discussed your feedback with this associate to ensure we always provide excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.