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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fast, fun, and friendly environment just how I like things to run ! Thank you keep up the good work !
Long wait before I can check in.
Business response:
Domingo, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Our room was very battered. Permanent stains in the bathroom sink and tub. Cabinets were badly scuffed and looked dirty, but we’re probably clean, just used to the point they should be replaced. Staff were all very nice and friendly.
Business response:
Joene, thank you for posting a review of your recent stay with us. We are happy you liked some aspects of our hotel, and you especially liked the service provided by our staff. However, we are sorry for the condition of your suite. We are grateful for your comments, and we will share this with our housekeeping team to take necessary action. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Great value for quailty. Staff was great.
Close to other buildings, not a lot of parking.
Business response:
Anja, thank you for choosing Extended Stay America and for taking the time to post a review! We are glad you had a pleasant stay overall and that our location worked well for you. However, we apologize for the inconvenience you experienced with the parking. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Smells like cat piss! The first Room #127 smelt like cat piss. The whole hallway leading to our room also smelt. We called to complain and see if they could move us to another room, which they did. That is why my ratings are a bit confused. But, i will never stay at an Extended Stay again. There were quite a bit of homeless guests and it was loud at night.
Business response:
Dear Guest, we apologize for the issues you experienced during your stay. Please accept our apologies, as cleanliness is one of the topmost priorities of our efforts. We have discussed your feedback with our housekeeping team to ensure the room are thoroughly cleaned and inspected before allocating to future guests. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,381 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.