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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everyone i encountered were polite and very welcoming
Business response:
Jon, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
ESA location could use some love/cleaning 🙏 Ive stayed here once before and i had one of the cleanest rooms ive ever seen at an Extended Stay (having lived at one in Deerfield Bch years ago when i moved to FL. But this last trip (6/3-6/5/2020) the carpet (esecially near the bathroom area) stunk like sweaty, stubky FEET. And the items in the comfort packages that are offered should all be operative to be useful. I had to go down to the front desk THREE TIMES -after- i rec'd the comfort package i requested at my door because ... read more
Business response:
Thank you for reviewing Extended Stay America. We are sorry the cleanliness of your room was not up to your expectations and for the difficulties you encountered. Your feedback has been shared with our housekeeping and front desk teams to make sure we are consistent with our service delivery. Also, we regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances. We appreciate your loyalty and can’t wait to welcome you back soon. Sincerely, Hotel Management
Loved staying at this property until Lana the behemoth lied & told me she couldn't take my Federal I'd that they SCAN into the computer. I usually stay at this location Everytime I'm in Orlando due to it's proximity to all of the attractions. Lana did EVERYTHING in her power to make my stay unpleasant as soon as I walked in, I do not like you Lana. You move like a THIEF! Determined to get credit card information. I DO NOT TRUST you & do not think you should EVER be in the hospitality business. When you called up to my room &... read more
Business response:
Thank you for returning to our hotel. We regret your stay with us this time was not up to your expectations due to the disappointing experience at our front desk. Our staff is well-trained with front desk procedures, and this is not typical of the general comments we receive. We look forward to having the opportunity to give you the hospitality experience you deserve. Sincerely, Hotel Management
Clean and comfortable room. Staff was great! Enjoyed my stay!
Business response:
It was our pleasure accommodating you at Extended Stay America. We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us. Sincerely, Hotel Management
Business response:
Jordan, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Cherita, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Dont get me wrong, this hotel is very clean. It looks decent from the inside but it is very very clean to my surprise. The breakfast was awful. The milk was very sour. There was not much variety in the breakfast included. There was no eggs but there was fruit and yogurt. There was also coffee as well. Staff is very friendly in this hotel. The gymnasium is pretty small. If you are looking for a hotel to stay and you have money for food this hotel is perfect. But if you want a good hotel with breakfast included go for one that... read more
Business response:
Thank you for being our guest. We are happy that overall you enjoyed your stay at our spotless property. We are also glad you liked our courteous associates. However, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
You get to clean your own room Room was small and it smelled strange. No housekeeping unless you stay 7 days or longer. Had to exchange towels at front desk daily. I won’t stay here again
Business response:
Rachel, thank you for being our guest. We are sorry for the odor you encountered in your room. We will follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We also regret your disappointment with our housekeeping policy and with your accommodations. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 4.3 star rating with 2,053 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.