Extended Stay America - Orlando - Convention Ctr - 6443 Westwood

Business response:

Dear Guest,We appreciate you choosing to stay with us and sharing your thoughts. While we're glad you gave us a chance, we regret that your experience did not fully meet your expectations. Guest satisfaction is important to us, and we continuously work to improve our services and accommodations. Your insights help us make necessary adjustments to provide a better experience for all our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,H... read more

Business response:

Dear Beni,We're sorry that your experience did not meet your expectations. Cleanliness is our top priority, and it's disappointing to learn that this was not reflected during your stay. Please know that we are addressing this with our team to ensure higher standards moving forward. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Martin,We appreciate you sharing your perspective. While we're glad the accommodations worked for your stay, we understand that maintaining a well-kept environment is important for all guests. Your feedback is valuable, and we will share it with the team as we continue to focus on improvements. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Diego,Thank you for reviewing your stay at Extended Stay America. We're pleased you found our hotel suitable for a short visit. Providing a comfortable and convenient experience for our guests is always our goal. Whether you're passing through or staying for a brief getaway, we strive to make your stay enjoyable. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management 

Business response:

Dear Debra, The situation you described regarding the noise disturbances you experienced is very disappointing to hear. We are very sorry you were not able to have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of ... read more