Extended Stay America - Orlando - Convention Ctr - 6443 Westwood

Business response:

Dear Andreas, Thank you for the wonderful comments regarding your time at Extended Stay America. We're so glad you enjoyed your time with us and found the location convenient for your needs. It's great to know the team left a lasting impression. Marie, Lizz, and Rob will be proud to know their efforts made your stay even better. It was a true pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Stewart, Thank you for staying with us and for sharing both the positives and areas where we can improve. We're glad the location and value worked well for your visit to the Convention Center. However, we understand how inconvenient it was to be without hot water during your stay. That's certainly not the experience we aim to provide, and we're actively working with our team to address maintenance concerns. Your feedback is valuable, and we appreciate the opportunity to improve for future guests. We hope to have the cha... read more

Business response:

Dear Edgard, Thank you for including Extended Stay America in your travel plans. We appreciate you taking the time to share your experience. It’s wonderful to know that our team made a positive impression and that the cleanliness of the hotel met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the fantastic review of Extended Stay America. We're delighted that our team left a positive impression and that their efforts contributed to a smooth and pleasant visit. Delivering attentive, courteous service is always our goal, and it's encouraging to know you felt well cared for throughout your stay. We're grateful for the opportunity to host you and look forward to welcoming you back for another comfortable and enjoyable visit in the future. Sincerely, Hotel Management