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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La propiedad es antigua pero uno esperaría que estè limpia y no fue así. La habitación tenía guantes de limpieza debajo de las camas y la habitación olía muy mal, al punto que debimos comprar nuestros propios implementos para limpiarla. Las cortinas con mucho polvo y la alfombra sucia. También los paños que estaban en la habitación estaban usados. La propiedad realmente necesita invertir en más personal para mantener limpia la propiedad y mejorar los productos con que las limpia.
Business response:
Dear Ana,We sincerely apologize for the disappointing experience you had during your stay. Cleanliness is a top priority for us, and we regret that the room did not meet the standards we aim to provide. We take your concerns seriously and we’re actively addressing these matters to ensure that the property is maintained to a higher standard moving forward. Your feedback about staffing and cleaning supplies is greatly appreciated, and we will take it into consideration as we make improvements. We hope to have the chance to wel... read more
Okay for a one night stay.
Business response:
Dear Mehzbeen,Thank you for sharing your experience. We’re glad to know that our accommodations worked for your one-night stay. Providing a comfortable and convenient option is always our goal, and we hope your visit meets your immediate needs. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
Muy bueno, pasamos una sola noche pues salimos cansados de Disney spring que queda a solo minutos manejando. Lo están remodelado y van poco a poco. Ya quedará como nuevo
No le doy 5 estrellas, porque te venden habitacion con cocina y utensilios, y nada de utensilios, ni cafetera, solo la cocina y la mesa de adorno, y ni hablar del supuesto desayuno incluido, solo cafe americano, te y un tipo de dulce
Business response:
Dear Mitchell,While we’re glad you found some aspects of your stay satisfactory, we regret the disappointment caused by the lack of kitchen utensils and the breakfast offerings not meeting expectations. To ensure the cleanliness and quality of these items, kitchenware is kept at the front desk and is available upon request. We apologize if this was not clearly communicated during your stay. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make ... read more
My husband & I were just doing a staycation after being at Disney all day. We got to the room pretty late and the area is pretty nice even the room for what we needed it for was nice, but the lady at the front desk. Sabrina, OMG! I almost yelled at her. She definitely works slow & takes her time and I’m okay with that but for some reason she needed my husbands ID and email even though the room was reserved under my name. That was okay, but what pissed me off was….oh and mind you a line of people was forming at this point, ab... read more
Business response:
Dear Alexia,We're glad that you enjoyed the location and found the room to be suitable for your stay. However, we sincerely apologize for the privacy issue you encountered at check-in. It's incredibly important that we maintain guest confidentiality, and we regret that this was not handled appropriately. Your feedback will be shared with the team to ensure that such incidents do not happen in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely... read more
I liked the location . I didn’t like the “breakfast “ options.
It was ok. Clean, but romos had no utensils and front desk arador was not available at night
Business response:
Dear Jose,We’re glad that you found the property clean during your stay. However, we apologize for the inconvenience you experienced regarding the missing utensils and the front desk being unavailable at night. We aim to make sure everything is in place for a comfortable visit, and we will address these concerns with our team. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,908 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.