Extended Stay America - Orlando - Lake Buena Vista

Business response:

Dear Edwin, Thank you for your feedback. We apologize for the confusion regarding our breakfast offering. While we currently provide coffee and light pastries as a grab-and-go option, we understand that this may not meet all guests' expectations. We are actively reviewing our breakfast options to improve the variety and quality available. Your input is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an enhanced experience in the future.Sincerely,Hotel Management 

Business response:

Dear Steven, Thank you for your kind feedback! We’re delighted to hear you enjoyed the quiet and convenient location close to Disney. Our team is always working hard to provide a peaceful environment for our guests to relax after a day of adventures. We truly appreciate your comments and are grateful for your continued support. We look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future. Sincerely,Hotel Management 

Business response:

Dear Marcos, Thank you for your feedback! We’re delighted to hear that your stay met your expectations and provided great value. It’s our goal to deliver on all promises, ensuring that each guest has a comfortable and satisfying experience. We appreciate your kind words and are glad that you found our hotel to be exactly as described. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're pleased to hear that you appreciated the spaciousness of your studio room. We understand that maintaining modern standards is important, and we're actively working on improvements throughout our property. Our cleaning schedule is designed for extended stays, but we appreciate your input and will take it into consideration as we refine our services. We hope to welcome you back soon for an improved experience! Sincerely,Hotel Management 

Business response:

Dear Gabriel, Thank you for your feedback. We apologize for the issues you encountered with the toilet and the unpleasant smells in the hallways. We’re pleased to hear that you enjoyed the outdoor surroundings and found the room spacious. Your comments will help us address these maintenance concerns and improve the overall guest experience. We hope to provide you with a more enjoyable stay in the future and look forward to welcoming you back.Sincerely,Hotel Management