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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Defekter Pool Seit März ist der Pool in Reparatur. Wir hätten erwartet, das uns vor unserer Ankunft dies mitgeteilt wird. Nachdem wir am ersten Tag daraufhin unseren Aufenthalt verkürzen wollten, konnte die zuständige Mitarbeiterin dies nicht tun und verwies auf einen Manager, der am Tag unserer Abreise anwesend sein sollte.Wir hätten wenigstens eine Gutschrift erwartet. Für zukünftige Reisende, es war während unseres Aufenthaltes vom 10-05-12-05- niemand bei einer Reparatur zu sehen.
Business response:
Dear Jens, We apologize for the inconvenience you experienced during your recent stay. We understand your frustration regarding the pool closure and the difficulty adjusting your reservation. Your feedback is crucial, and we will address these issues with our team to ensure better communication and flexibility in handling such situations. While repairs were not visible during your stay, please be assured that we are actively working to improve our facilities. We regret any disappointment caused and would like to extend our s... read more
Check in process was long. They were changing shifts and it took a while to do our check in.
Business response:
Dear Maria, We apologize for the delay you experienced during the check-in process. Your time is valuable, and we regret any inconvenience caused by the extended wait. Please accept our sincerest apologies for falling short of your expectations. We understand the importance of a smooth and efficient check-in experience and will address the issue with our team to prevent similar occurrences in the future. Your feedback is invaluable as we continually strive to improve our services. We appreciate your patience and hope to prov... read more
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Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,908 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.