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Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd.
- Hotels
- Lake Mary, FL
About this business
Location details
1036 Greenwood Blvd., Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not a happy experience Late night check in terrible was told I hadnt paid had to pay again but it was sorted the next day . But not want you want after a long day ! Said breakfast included!! Coffee and all the muffins had gone ! Very poor Nothing
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We are very sorry that your late-night arrival and breakfast experience did not meet your expectations, as we know how important a smooth check-in and a satisfying start to the day can be. Your comments will be shared with our team to help provide a more seamless and enjoyable experience for future guests. We appreciate you bringing this to our attention and hope to welcome you back under better circumstances. Sincerely, Hotel Management
Disappointing
Bad
Additionally, the hotel looks almost nothing like advertised. Once we finally were able to enter the room, our unit was I immediately didn't feel comfortable. Shortly after checking in l attempted to use the provided room key(s) and it would not allow me access to my room that I paid a total of $218 for. We were approached in the hallway while being temporarily locked out of the room, by two strangers. One of which was extremely erratic, invading our personal space shouting about something we couldn't quite understand. I tal... read more
It was the worst hotel stay ever experienced!!! Everything about this hotel was horrible. It smelled like a sewer. Just Horrible!!! No real food for breakfast. Horrible food selection.
Business response:
Dear Tiffany, We're truly sorry your experience was so disappointing. A stay should be comfortable, clean, and supported with thoughtful amenities, and it's clear that we fell short of that during your visit. We are addressing these concerns internally to ensure improvements are made. Your feedback helps us understand where we need to do better, and we appreciate you bringing these issues to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincer... read more
Jamas volveria El olor , la humedad , lo descuidado No pude quedarme de lo malo de las habitaciones , el olor , todo mal , lo unico bueno es la atencion del front desk . Muy bueno el personal . Pero las instalaciones pesimas . Para lo que cobran . Pedi devolucion
Poor I room smelled like moisture it was not a pleasant smell Location
Business response:
Dear Gustavo, We're glad you found the location convenient, but we're sorry the room's condition affected your stay. A fresh and comfortable environment is something every guest should expect, and we regret that we fell short of this expectation. This concern will be addressed with our housekeeping and maintenance teams to ensure it's corrected. We appreciate your feedback and look forward to the opportunity to leave you with a better impression in the future. We hope you will return so we can provide you with the exceptiona... read more
Keep looking place looked run down friendly staff
Business response:
Dear Brent, We value your feedback as it helps us enhance our overall guest experience. We apologize for the concerns you had with our property. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations in this regard. We take your comments seriously and will use them in future plans. With that being said, we're pleased to know our team left a positive impression. We appreciate your honesty and hope you will consider staying with us again so we can show you our de... read more
I used to stay here regularly when I visit my family, but I will never stay here again. My first night I stated room 312. The stove didn’t work. The Internet was terrible. The room had a smell that kept me up all night. The staff was very kind and agreed to move me to a room that didn’t smell. Room 122. The stove didn’t work. The bed was so uncomfortable. I was in pain all night. When I gave up on sleep and turned on the light, there were German roaches, crawling all over the nightstand. I spent the rest of the night with al... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely regret the discomfort caused by the condition of both rooms, including the cleanliness and maintenance concerns, as none of which reflect the quality we strive to maintain. We also take your issue about the parking lot activity seriously, as guest safety is a top priority. Your observations will be brought to the attention of the appropriate team for immediate review. On a positive note, your recognition of our team's helpfulness is truly appreciated. Tha... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd.
How is Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. rated?
Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. has a 3.5 star rating with 1,104 reviews.
When is Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. open?
Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. is closed now. It will open tomorrow at 9:00 a.m.