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Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd.
- Hotels
- Lake Mary, FL
About this business
Location details
1036 Greenwood Blvd., Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were disappointed and will not stay in an Extended Stay again! Pungent smell in the hallways. Dirty walls, paint marred all over, drywall marred/gouged, continental breakfast had two large coffee pots and one water run empty and breakfast hours were not over. We didn’t have any, and we watched two other people/couples not have any. Personnel behind desk said there was only 15 left and they were not going to make more. Only stayed there 2 nights, and I was glad to be out! You should not be listing this property as hotels t... read more
Business response:
Dear Arnie, We sincerely apologize for the cleanliness concerns and breakfast experience you described. This is not the standard we aim to provide, and we regret that your stay did not reflect the quality and service our guests deserve. Your comments regarding maintenance and breakfast availability have been shared with our team. We understand your frustration and are truly sorry we disappointed you. We value all guest feedback and hope you might reconsider and allow us the opportunity to welcome you back for a better experi... read more
Bad Roaches
Business response:
Dear Aryale, We’re very sorry to learn about the issue you encountered during your visit. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect our usual standards. We value your feedback and are grateful for helping us identify areas that may need additional attention. We will address this appropriately, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management
Decent, staff was friendly and location was good for our purposes. It wasn’t very modernized, VERY few electrical outlets. Had to move the bed to plug in my phone. Soap and shampoo only, beds were very basic and had no cover other than the blanket. Location
Business response:
Dear Marc, We’re very sorry that your visit did not reflect the level of care and comfort we aim to provide. We’re sorry the limited number of electrical outlets caused inconvenience during your stay, and we regret the room’s furnishings and bedding did not provide the level of comfort you expected. We also understand how a more modern setup and additional in-room amenities can make a meaningful difference in overall ease and satisfaction. Your feedback has been shared with leadership and the appropriate teams for review and... read more
Will not stay here again Needs updated...carpet in room 119 was stained in multiple areas. The room had a nasty smell. The TV did not work and they did not fix the issue. Said previous person must have taken the cable box. I will not stay here again
Business response:
Dear Gann, We’re sorry to hear that your stay fell short of expectations, particularly due to the condition of the room and the unresolved television issue, which understandably impacted your comfort. We recognize how frustrating it can be when basic elements of a stay are not fully functional or feel neglected, and assure you that this is not the level of care and comfort we strive to uphold. Your feedback has been shared internally so these concerns can be carefully reviewed. We sincerely regret the overall experience and ... read more
Very Poor
Disappointing Staff and room Location
Business response:
Dear Kristopher, Thank you for taking the time to share your feedback. We are pleased to know that the location was convenient for your visit. At the same time, we regret that other aspects of your stay did not meet expectations. Guest interactions and room comfort are important to us, and we have shared your comments internally. Feedback such as yours helps enhance the overall guest experience. We appreciate you bringing these concerns forward and hope you will consider allowing us another opportunity to deliver a more posi... read more
No me quedé cambié de alojamiento. No era lo que esperaba como se veía en fotos no es.
Business response:
Dear Johanna, Thank you for sharing your impressions with us. We appreciate you taking the time to let us know how the property compares to your expectations. We are sorry to hear that the setting did not align with what you anticipated, and we understand how disappointing that can be when planning a trip. Your feedback is valuable as we continually work to provide a more accurate and welcoming experience. We hope you might consider giving us another opportunity in the future so we can better meet your needs. Sincerely, Hote... read more
Not a happy experience Late night check in terrible was told I hadnt paid had to pay again but it was sorted the next day . But not want you want after a long day ! Said breakfast included!! Coffee and all the muffins had gone ! Very poor Nothing
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We are very sorry that your late-night arrival and breakfast experience did not meet your expectations, as we know how important a smooth check-in and a satisfying start to the day can be. Your comments will be shared with our team to help provide a more seamless and enjoyable experience for future guests. We appreciate you bringing this to our attention and hope to welcome you back under better circumstances. Sincerely, Hotel Management
Disappointing
Frequently asked questions about Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd.
How is Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. rated?
Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. has a 3.5 star rating with 1,154 reviews.
When is Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. open?
Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. is open now. It will close at 5:30 p.m.