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Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd.
- Hotels
- Lake Mary, FL
About this business
Location details
1036 Greenwood Blvd., Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Exceptional
Bad
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Poor
Terrible place should be shut down Very ter dirty, run down everything disgusting I got there and asked the front desk for a public bathroom for my husband to go and they didn't have one so I payed and went to the room my husband went to the bathroom and said to me this place is disgusting I went to the bathroom at room 217 and it was gross. I went downstairs to the front desk and told her this place is disgusting and she told me she can't give me a full refund because my husband used the bathroom. I told her that we asked f... read more
Business response:
Dear Alvarez, We sincerely apologize for the condition of the room and the inconvenience you faced during your visit. This is certainly not the standard we strive to provide, and we regret that your stay was impacted. We also apologize for the misunderstanding regarding the refund, and your concerns have been shared with our team for review and improvement. We truly value your feedback and hope to have the opportunity to improve your experience and welcome you back. Sincerely, Hotel Management
Uncomfortable like a meth hotel It was smelly dirty. Vagrant type people loud I felt uneasy like I’d get robbed one day I got back to my room and the door was held open by the upper lock and no one was around WIDE OPEN It was in a decent location
Business response:
Dear David, We sincerely apologize for the concerns you described and for the discomfort you experienced during your stay. Your comments regarding cleanliness and the overall environment, as well as your safety-related unease, are extremely concerning and do not reflect the standards we are committed to upholding. Feedback of this nature is taken very seriously and has been shared internally for appropriate review. We hope you will allow us the chance to provide you with a more secure and seamless experience in the future. S... read more
Terrible Dirty Price
Business response:
Dear Nicole, We sincerely apologize that your experience did not meet your expectations, particularly concerning cleanliness and the value of your stay. Providing a clean, comfortable environment at a fair price is extremely important to us, and we regret that we fell short. Your comments have been shared with our housekeeping and management teams for review. We truly appreciate your honesty and hope to have the opportunity to welcome you back for a significantly better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd.
How is Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. rated?
Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. has a 3.5 star rating with 1,154 reviews.
When is Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. open?
Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd. is open now. It will close at 5:30 p.m.