Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd.

Business response:

Dear David, We’re very sorry your stay did not reflect the standards we aim to uphold. The issues you described, including the condition of the hallway and bathroom, as well as the lack of proper assistance and rest, are very concerning. It is particularly disheartening to know that you could not feel comfortable during your visit, especially when you needed restful nights. We also regret that your concerns were not fully addressed. Your feedback will be shared with the relevant teams to ensure corrective actions are taken, ... read more

Business response:

Dear Marc, We're sorry the room did not meet expectations, and the overall environment felt unwelcoming. While we're glad the concern about the scent wasn't as serious as initially suspected, linens should always feel clean and well-prepared. It's also disappointing to know the service you received didn't reflect the standards we expect from our team. We appreciate the opportunity to host you and will use this to improve our housekeeping and guest interactions moving forward. We would like the opportunity to serve you better... read more

Business response:

Dear Robert, We appreciate your positive remarks about the value and location of our hotel. We sincerely apologize for the inconvenience caused by the system being down and the delays you experienced despite having a reservation. We understand how frustrating this must have been, and we will address this with our team to prevent such situations from affecting future guests. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Dear Hasan, We’re very sorry your visit left you feeling this way. The concerns you mentioned, from plumbing troubles to the air quality, are far from the experience we want anyone to have. We’re addressing this with our team to ensure more consistent maintenance throughout the property. Your feedback is helpful, and we appreciate you taking the time to share it with us. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Bruno, We're glad the location worked well for your needs, but we regret that the property's overall condition didn't meet expectations. We understand how important it is for guests to feel comfortable in the space and with the amenities provided. The condition of the furnishings and the noise from the appliances are areas we're actively addressing with our team. Your comments are a helpful reminder of where improvements are needed. We hope to have another opportunity to welcome you back and provide you with a more favo... read more