This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer Serice goes a LONG way! Had a nice time and the staff was great!
Business response:
Dear Shanique, We are delighted to hear that you had a nice time at Extended Stay America! Our staff strives to provide excellent service, and we're glad they made your stay enjoyable. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant experience in the future!Sincerely,Hotel Management
Ugh 😩 The night check in guy is great. Super sweet and that was about it. Roaches. Had to kill some. Exhausted by that point to even call front desk. (..."and in the morning...) I was so tired and had the bathroom door closed the whole night. Didn't realize my room did NOT have a shower curtain. Called the front desk for one. Manager said housekeeping would bring one. Didn't hear back. I had meeting to run to. Went to the front desk. Language barrier between front desk and housekeeping. Did anyone think to use Google transl... read more
Business response:
Dear LiLiane, Thank you for your feedback. We sincerely apologize for the numerous inconveniences you encountered during your stay. Your feedback is deeply concerning, and we're addressing the issues raised to ensure they're promptly resolved. We regret the lack of communication between our staff members and the inconvenience caused by the missing shower curtain. Rest assured, we're implementing measures to prevent such incidents in the future. Your experience does not reflect our usual standards, and we hope to have the opp... read more
The area is very convenient to everything in the area. Ms. Michelle at the front desk was VERY helpful. My suite was perfect.
Pool was closed for the season. Breakfast food options were muffins or nature valley bars. Linens for the sleeper sofa were not in the room. We had to walk down to the front desk to retrieve them. The water in the sinks and showers smelled like sulfur. The kitchenette had not a single pan, plate, or utensil. The place was clean but that’s about all it had going for it.
Business response:
Dear Brianna, Thank you for taking the time to share your experience with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.6 star rating with 2,498 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.