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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The accommodations were basic, the hotel had an odor throughout from the lobby, through hallways and the room as well.
Business response:
Dear Monica,We’re sorry to hear that the unpleasant atmosphere at the property impacted your stay. We understand the importance of having a fresh and clean environment, and we’re addressing this concern with our team to ensure this issue is resolved. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Very nice place
Disappointed The last extended stay that we stayed in had the dishes for you to utilize inside the room. We didn't have to pay a separate price. And the next morning when it was check out time, being 5 mins over, we were still able to check out. This stay, the front desk guy came banging on the door yelling, "front desk." I opened the door with my bags in my hand literally getting ready to walk out. I was at the door when he banged on it. And it was only 5 mins passed check out time. That was unprofessional to me and out of ... read more
Business response:
Dear Princeton,We sincerely apologize for the experience you had during your stay. We understand how frustrating it must have been to feel rushed when you were already in the process of checking out. We regret that the interaction with the front desk was unprofessional, and we will address this with the team to ensure a more respectful and accommodating approach for all guests moving forward. Regarding the kitchenware, we also understand the inconvenience of having to request items separately. We strive to make each stay as ... read more
Extremely friendly staff, the rooms are spotless and very cozy.
Business response:
Dear Emily,Thank you for including Extended Stay America in your travel plans. We're thrilled that you had such a positive experience during your stay. It's our goal to provide a comfortable and welcoming environment for all our guests, and we're so happy to know that we met your expectations. We appreciate your feedback, and we hope to have the pleasure of welcoming you back soon for another enjoyable visit.Sincerely,Hotel Management
When I arrived at the hotel we were invited to stay at a friend house, so, we cancelled staying at the hotel. The staff was very cooperative.
Business response:
Dear Eduardo,Thank you for the generous review of Extended Stay America. We're glad that our staff was helpful and cooperative during your decision to cancel your stay. While we're sorry you couldn't stay with us, we truly appreciate your kind words about our team. We hope to have the opportunity to welcome you in the future should your plans bring you back our way. Safe travels! Sincerely,Hotel Management
Good
My room was clean and spacious. Definitely a lot better than i expected.
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,710 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.