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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the first Extended Stay I've been to that didn't have any cups (plastic or glass) and paper towels in the room. When we requested a fork, the staff member told us they didn't have any clean ones. The breakfast was sub-par as well- coffee was nowhere near hot, and the breakfast options were oatmeal, muffins and granola bars. Staff could be much more helpful and a lot friendlier.
Business response:
Dear Suzanne, Thank you for choosing us and sharing your experience. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We are dedicated to providing excellent service, and your comments help us identify areas for improvement. We will address the issues you mentioned and work on enhancing our guest experience. Our team is committed to ensuring your future stays are more comfortable and pleasant. Sincerely,Hotel Management
Noisy
Business response:
Dear Guest, Thank you for taking the time to review your stay. We apologize for any inconvenience you experienced due to noise during your stay. We understand a peaceful environment is essential for a good night's rest. While we strive to ensure a comfortable atmosphere, we may not always control the noise from other guests. Your feedback is valuable, and we'll continue working to enhance the overall experience for our guests. If you have any other concerns or if there's anything specific you'd like us to address, please fee... read more
Convenient location
Business response:
Dear Joseph, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and pleased you loved the convenience of our location. However, we apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Clean. Employee are nice and polite. One night someone knock on my door at 1:40 am the person knock 4 times was scary. I try to call the front office no one answer Till I yelled to the person to stop or I will call the cops That day I left did not feel an anymore safe at hotel. Earlier that evening. Felt as someone was breaking a door and moving heavy furniture I reported at front desk the incident
Business response:
Dear Lucie, Thank you for being our guest. Although you had a pleasant time here, reading your comments concerning your visit to our hotel isn't enjoyable. The safety and security of our guests are of utmost priority, and we work closely with local police to ensure we have a safe and secure environment in and around the hotel. We do not take these concerns lightly and appreciate you bringing this to our attention. Also, we will discuss your issues with our team and will ensure they are re-checked and corrected. Also, we will... read more
its an afordable place, very average....i have used before and probably will again.
Business response:
Dear Ana, We are happy you loved your time with us! Thank you for your generous compliments about your stay. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management
Beds were uncomfortable, pool out of service, hallways smell like cigarettes and weed. People in the entrance of the hotel smoking and drinking at night. Makes it look unsafe.
Business response:
Dear Gina, Thank you for evaluating your stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address these appropriately, and we are very grateful for your patience. We hope you will consider giving us another chance to show you... read more
You get what you pay for Check in was friendly and fast. Room was semi-updated. Wasn’t the best but good for price. There was pet hair visible on the floor in the bathroom, the caulking needs to be redone in the bathroom and it was a little dusty. Room smelled like an old smokers room. I only needed to stay one night so it was no big deal.
Business response:
Dear Stacey, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. However, we are sorry that some concerns prevented it from being perfect. We will discuss your concerns with the appropriate individuals to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,643 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.