This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Maitland - Summit Tower Blvd
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1951 Summit Tower Blvd., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent service. Thank you.
Jade was amazing. Very attentive and helpful. Jade even checked on me after giving me a few moments to settle in. Just to make sure that i had made it to my room. Like the cust.service a lot. Thank you! K-
Business response:
Thank you for taking the time to write a review about your stay. I am pleased to see you were provided with excellent customer service. Jade will be informed on the excellent job she is doing accommodating guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Poor customer Service Toilet wouldn't flush. Waited for maintenance personnel for over 2 hours. Finally requested a room change. The front desk wouldn't bring the new keys to us or take us to next room as thank you.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I will use your comments to coach our front desk staff to ensure that we are providing each guest with professional customer service. Additionally, I will be thoroughly inspecting rooms with our maintenance engineer. I really appreciate you bringing this to our attention. I do hope that you will return to... read more
Better than many in the area Room was much larger than expected. It appears they are in the process of improving the property; I saw housekeeping scrubbing the trim in the hallways one day. It does show signs of age. I have seen nicer, but at a much much higher rate.
Business response:
Thank you for taking the time to write a review of your experience with us. I’m so pleased to read that we were able to exceed your expectations and provide you with a comfortable stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
It was OK it was a fast 1 night stay and we were glad it was only that.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. Still, I am glad to read that we were able to accommodate your needs with a satisfactory stay overall. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
OK to stay, bring your own food and wifi. The "Free Breakfast" was the most terrible thing I have ever seen in a hotel. Don't even bother. ** I wish Hotels.com had the ability to upload photos for customer sharing.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Customer service was excellent! The door latches need some work as the screws were coming out.
Business response:
Thank you for sharing your experience with us. We appreciate you letting us know about the maintenance issue you experienced. We are sorry for this issue, but are glad to read that we were able to provide you with a satisfactory stay overall as well as friendly customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Orlando - Maitland - Summit Tower Blvd
How is Extended Stay America - Orlando - Maitland - Summit Tower Blvd rated?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd has a 4.3 star rating with 1,633 reviews.
When is Extended Stay America - Orlando - Maitland - Summit Tower Blvd open?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd is open now. It will close tomorrow at 12:00 a.m.