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Extended Stay America - Orlando - Maitland - Summit Tower Blvd
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1951 Summit Tower Blvd., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were not available when needed. We left and could not check out due to lack of assistance.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that we were away from the front desk assisting another guest at your time of check-out. We strive to provide great service to each and every guest. In response to your feedback, we will coach our staff to minimize our time away from the desk. Again, our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the fut... read more
Th Didn't match the pictures online pictures deceptive
Weekend Stay Went there for a long weekend. Decided to book this hotel. Hotel located in a very nice area of Orlando. Unfortunately the room smelled like a bar. Cigarette smell was strong and permeating. Also because pets can stay the living room has a itine smell to it. I booked for 3 days and ended up staying for two.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you experienced housekeeping issues during your stay. I will be sure to meet with our staff and make sure each room meets our company’s high standards. Still, we are glad to know that we were able to provide you with a nice location during your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
OK Hotel is fine.
Business response:
Thank you so much for posting a review of our property. It's great to hear that your stay was fine and you were provided with a clean and comfortable service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Disappointed I booked 2 kings sized beds rooms and when we got to the hotel we had queen sized beds I was charged for kings! I was told they did not have any kings in the hotel We was very upset! We was really pressed for time because we had reservation at a restaurant so we stay I was very disappointed
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the room type availability is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team will monitor our availability more closely so this issue does not happen again. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time yo... read more
Mr good
clean spot for a pleasant night's stay Nice, cleanc cheap place with nice staff
Good for a short stay Lot of improvements required in the hotel and room.every request has to be made in person. Areas of improvement: Follow up with customer on issues or requests. Breakfast Options housekeeping on every couple of days.
Business response:
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry for the inconvenience you experienced during your stay, having to come down to the front desk with your requests. We discussed your comments as a team, and we are going to be following up with our guests to make sure their stay is going great. I apologize our housekeeping services were not explained thoroughly. Extended Stay Hotels provides housekeeping services based on a guestâs length of stay. Services are provided once a... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - Summit Tower Blvd
How is Extended Stay America - Orlando - Maitland - Summit Tower Blvd rated?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd has a 4.3 star rating with 1,715 reviews.
When is Extended Stay America - Orlando - Maitland - Summit Tower Blvd open?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd is open now. It will close tomorrow at 12:00 a.m.