Extended Stay America - Orlando - Maitland - Summit Tower Blvd

Business response:

Dear Srikanthan, Thank you for your feedback. We’re sorry to hear that your room had an unpleasant smell, and that there were issues with the towels, remote, and breakfast options. This is not the standard we strive for, and we apologize for any inconvenience caused. We will address these concerns with our team to ensure improvements are made. Your comments are important to us, and we appreciate you bringing these issues to our attention. We hope to offer a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Peter, Thank you for your positive feedback! We’re delighted to hear you had a nice stay with us. Your satisfaction is our priority and we are glad that we met your expectations. We look forward to welcoming you back to Extended Stay America and providing you with another great experience.Sincerely,Hotel Management 

Business response:

Dear raul a, We apologize for your disappointing experience during your stay. We strive to maintain high standards, and hearing that we fell short is concerning. Your feedback is invaluable, and we are taking immediate steps to address the issues you mentioned. Please accept our sincere apologies, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management