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Extended Stay America - Orlando - Maitland - Summit Tower Blvd
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1951 Summit Tower Blvd., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A dog was left in the room by a guest unsupervised
Business response:
Dear Adelfa, Thank you for being our guest. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
Abigale, we think her name is, at the front desk in the evening and early-morning. Extremely Plesant and Nice and Accommodating. This gal deserves to be moved to your 'better' buildings for sure, a true wonderful example of customer service. She was working in what I will call the Old Tower, B Tower I believe. That tower is is need of upgrade. HOWEVER the beds and bedding were just-about-new and excellent.
Business response:
Dear Mark, Thank you for your gracious review of Extended Stay America. We could not be more delighted to read about the special attention you received from Abigale. We are fortunate to have her as a team member, and it is no surprise to see the dedicated service she demonstrated to you during your stay. We are thrilled that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management
Could be better First room we were given 210 the TVs did not work and had holes in the door and dents in the wall. The 2nd room 161 had food in the microwave and the floor was sticky. We were finally given 322 which was cleaner and everything worked. We were there for a family emergency so we dealt with it.
Business response:
Dear Lesley, Thank you for the review and for sharing your experience. We hope everything is fine in your family. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we will address this appropriately with our housekeeping team. Please accept our good wishes for you and Your family, and w... read more
The gps was all over the place ro find this. Construction is mostly the reason. Man at check in was very helpful. Large room. Affordable. No complaints
Room has outdated furniture, thick layer of dust on some surfaces, chairs are stained,carpet has a smell, one of the worst rooms we had in years.
Business response:
Dear Thomas, Thank you for your review of our hotel. We deeply regret the issues you encountered during your stay. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management
Breakfast was instant oatmeal or a granola bar Stove burners were rusted out… furniture was beat up. Bed was lumpy Staff was very nice on check in…. I wouldn’t stay here again
Business response:
Dear Faye, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Considering our fantastic staff, please return for a better exp... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - Summit Tower Blvd
How is Extended Stay America - Orlando - Maitland - Summit Tower Blvd rated?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd has a 4.3 star rating with 1,711 reviews.
When is Extended Stay America - Orlando - Maitland - Summit Tower Blvd open?
Extended Stay America - Orlando - Maitland - Summit Tower Blvd is open now. It will close tomorrow at 12:00 a.m.