Extended Stay America - Orlando - Southpark - Commodity Circle

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. ​Sincerely, Hotel Management 

Business response:

Amanda, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you loved our ideal location and you were impressed with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with Jorge for doing a great work. Thanks again, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Antonio, thank you for staying at our hotel. We are sorry you were unhappy with our complimentary breakfast and that our associates were not at their best. Your feedback will be shared with our brand leaders to determine new breakfast choices. We appreciate your feedback and hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Ed, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you liked the spaciousness of your fully-equipped room and that you were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing the specifics of your visit with us. We apologize for the inconvenience you had due to the roaches in your room. Please be assured that we have asked our pest control provider to service your room immediately. We hope this unfortunate situation will not prevent you from staying with us again. ​Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant stay and that you were impressed with the service provided by our staff.However, we're sorry for the inconvenience you had while you were here. Rest assured we take feedback such as yours to heart and will use it to fine tune our procedures to better serve you.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. Thank you once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team.On behalf of everyone here, we invite you to stay with us again the next time you visitOrlando. Sincerely, Hotel Management 

Business response:

Tanya, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management