Extended Stay America - Palm Springs - Airport

Business response:

Joseph, thank you for choosing us and letting us know you liked our convenient location. That being said, we are sorry for not meeting some of your expectations and for the noise issues you experienced while here. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kevin, thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Alex, thank you for staying with us. We are happy you had an overall pleasant visit and that you liked our convenient location. That being said, we are sorry for the cleanliness issues you experienced with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Patricia, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Michelle, thank you for staying with us and letting us know our location was convenient for your needs. That being said, we are sorry for not meeting some of your expectations and regret any inconvenience it caused. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Also note that our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will give us another chance so we... read more

Business response:

We are sorry for the noise issues you experienced during your stay. Our front desk is available to resolve such issues, so we regret we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Paul, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we are sorry to know you weren't satisfied with your room and that we couldn't provide you with an excellent stay. We hope you’ll choose us again on your next trip to our city. Sincerely, Hotel Management