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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed :( Arrived to a room that was not clean and bed had been used prior to me arriving with obvious dirty pillows, remote control on the bed, covers disheveled. Front desk clerk was very nice and apologetic, was able to give me another room to accommodate but it too wasn't very clean. Beds were made, but remote control to tv was sticky and crusty, so was bedside table and inside the drawer. Dust ruffles on beds both had unknown stains / substances and were dirty. If I had not been so exhausted I would have gone to a... read more
Business response:
Thank you for being our guest. We are happy to know your overall experience was pleasant. However, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Nice place for the price! It was comfortable and very roomy. Great for the price and area. Little freaked out by seeing a couple little cockroaches. Staff was very friendly and accommodating to everything I needed though. If you don't mind a couple little protein nuggets crawling around, this place is a heck of a good deal.
Business response:
Nancy, thank you for choosing to stay at Extended Stay America. It’s a pleasure knowing you loved our reasonable rates and the excellent service we offer. We look forward to welcoming you back soon. Sincerely, Hotel Management
Meh. Though the receptionist was friendly, he was working with a stalled computer and a manager who had apparently changed the computer's password and forgot to share it with the workers. Therefore, it was an hour before I could get to my room and there were others waiting, while the receptionists attempted to reboot the system with little help from his manager (who was not on the premises). The foyer and the elevator had obviously not been cleaned for some time--the floors were dirty and the elevator had a funky smell to i... read more
Business response:
Laura, we're sorry for your less than stellar experience with us. We apologize for the inconvenience you had due to communication gap among the team and for the cleanliness issue you came across. Your concerns have been shared with the team to ensure it is not repeated again. On a positive note, we're happy you liked the view from your room. We value your business and hope you will visit us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 4.1 star rating with 1,398 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.