Extended Stay America - Palm Springs - Airport

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you liked your well-maintained room and were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. We hope you’ll choose us in the near future. Sincerely, Hotel Management 

Business response:

Miguel, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit and were impressed with most aspects of our hotel. However, we are sorry for the smoke smell you experienced while being here and regret the inconvenience it caused. Thanks again for your feedback, and we hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you were comfortable here and were impressed with the convenience of our location. However, we are sorry for the issues you had with our parking facility and regret the inconvenience it caused. Thanks again for staying with us, and please come back soon! Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked the service offered by our staff and that you liked our convenient location. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Cheryl, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you being a guest at our hotel. We are pleased to know our location was ideal for your needs and that you also found us to be of a good value in the area. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management