Extended Stay America - Peoria - North

Business response:

Dear Guest, We appreciate you sharing your thoughts regarding the property’s offerings. Guest feedback is invaluable as we continually evaluate ways to enhance the overall experience. While preferences can vary, we understand the importance of well-rounded features that add comfort and convenience to a stay. Your comments have been noted for consideration as we review future updates and enhancements. We hope to have the opportunity to welcome you again and provide an experience that better meets your expectations. Sincerely,... read more

Business response:

Dear Guest, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Dear Guest, It is great to hear that the service you received made your visit feel welcoming, and we appreciate you taking a moment to share that. At Extended Stay America, we are also pleased that your accommodations offered a comfortable and refreshing environment during your stay. Your feedback truly supports our team’s efforts. We look forward to the opportunity to host you again whenever you’re in the area. Sincerely, Hotel Management 

Business response:

Dear Curtis, Thank you for taking the time to provide feedback regarding your stay. We sincerely apologize for the confusion and any frustration caused by charges, limited services, and discrepancies in amenities. While certain policies are in place for extended-stay accommodations, your concerns are important and have been shared with our team to improve communication and, where possible, make improvements. We regret that your experience did not fully meet expectations and appreciate your observations, which help us enhance... read more

Business response:

Dear Corlyn, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the inconvenience it caused, as this does not reflect the standard of cleanliness we aim to provide. We appreciate your patience and your acknowledgment that the bed has been prepared. Your comments help our team identify areas that need extra attention to ensure every space is adequately maintained. We hope you will consider giving us another opportunity to provide a fully clean, comfortable, and welcoming stay on you... read more