Extended Stay America - Philadelphia - Bensalem

Business response:

Dear Jessica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Penny, Thank you for your generous feedback regarding your experience at Extended Stay America. We greatly appreciate your remarks about our spacious and well-maintained rooms. Ensuring your satisfaction is of utmost importance to us, and we look forward to the opportunity to welcome you back for another exceptional stay in the near future.Sincerely,Hotel Management 

Business response:

Dear Stephen, Thank you for your continued loyalty. We are thrilled to hear that you regularly choose to stay with us. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back to Extended Stay America soon! Sincerely,Hotel Management