Extended Stay America - Philadelphia - Bensalem

Business response:

Dear Eric, We apologize for the lack of breakfast during your stay. We understand the importance of a convenient breakfast option, We appreciate you bringing this to our attention, and we are always looking for ways to improve our offerings. We hope you still had a pleasant stay overall, and we look forward to welcoming you back in the future. Sincerely,Hotel Management 

Business response:

Dear Mohamed, Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay. It’s always our goal to provide a comfortable and welcoming environment for all of our guests. We truly appreciate your positive comments and look forward to offering you another great experience in the future. We hope to welcome you back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for your feedback. We are pleased to hear that you recognize the potential for the property. We value your input on cleanliness and maintenance, and it’s always helpful as we continue to improve our services. Rest assured, we are focused on maintaining high standards for all aspects of the guest experience, and your comments will be taken into consideration for future improvements. We hope to welcome you back soon for an even better stay.Sincerely,Hotel Management 

Business response:

Dear Jessica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management