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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell of Smoke in waiting room and corridor
Business response:
Lloyd, thank you for your honest evaluation. We are sorry for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Clean room needs to be updated. Smoke detector hanging, most light switches did not work, door barely locked. Easy check-in and request for room location was met.
The people were wonderful the room was delightful
Business response:
Sally, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Police were called every night. Everything smelled like cigarettes. The people who live there are rude. Counter tops in room had not been cleaned.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Price not equal to value this time around Staff was friendly but taking pictures of my ID was a bit disturbing. No silverware, cups nor cooking apparatus in room. Had to go to front desk to receive and then were not in the best condition.Smaller TV but good viewing options. No paper towels, basic salt/pepper, dishwashing liquid to clean after using kitchenette electric pads. Bed was extremely comfortable but the heat no matter setting was drying and like 90 so had to crack window open for circulation. Morning staff as pleasa... read more
Wonderful experience, relaxing & comfortable rooms.
Business response:
Kelvin, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Hot water was out for the whole property the 1st night of my stay...was forced to go to a nearby relatives just to take a shower
Business response:
David, thank you for providing us with your evaluation. While we are glad to see your overall rating, we are sorry to know your stay was impacted due to the lack of hot water on the first night. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to serve you again on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,506 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.