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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Plain, Boring and Borderline Uncleanly I stayed overnight after an evening across the street. The room is plane jane minus the leather lounge chair. Cleanliness was borderline - glad I was there by myself and not with a companion.
Business response:
Jason, thank you for choosing us for your overnight stay. We are glad to read you had an overall satisfactory experience and that our location was perfect for your needs. However, we are sorry for the cleanliness issue you experience and regret the inconvenience it caused. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality. Sincerely, Hotel Man... read more
Trending downhill Place has gone downhill since my last visit. Room was run down and needed renovation. Mostly cosmetic issues, but also needed a lamp replaced and maintenance was not available until the next day. Bed was so-so.
Business response:
Brian, thank you for choosing to stay with us again. We hope you overall enjoyed your stay with us. However, we are sorry this time we failed to meet all of your expectations. Your feedback and suggestions are appreciated and have been shared with the appropriate individuals. It was a pleasure serving you, and we hope to be your continuous choice every time you visit this area. Sincerely, Hotel Management
Just a so so stay With the exception of the Mgr & one of the night desk attendants, the rest of the crew was not very welcoming. The first night I found a long black hair in my bed, nasty. After my shower I went to dry the floor in the bathroom, it was filthy! This is the first ESA that I stayed at that served watered down coffee. A few mornings I went down around 830 and the lazy person at the desk told me breakfast was almost over (it was an hour before it was posted to be over) soon so she didn’t want to make more coffee.... read more
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Nothing special here. Breakfast was a granola bar and instant oatmeal. The room had stains in the bathroom sink. No dishes in the kitchen.
The hotel itself is a little dated. Also my queen size bed only had three pillows. My girlfriend went to the front desk and asked for another pillow and they told her that all queen size beds only have three pillows. So that means one person gets two pillows and the other person gets one pillow that’s crazy stop being so cheap.
Business response:
Thank you, Harry, for your candid review. It was disappointing to read that we did not meet your expectations. We regret the inconvenience you had and have taken note of your comments. We hope you will accept our apologies and consider giving us another chance to serve you with the outstanding service you deserve. Sincerely, Hotel Management
The staff was nice and helpful. The bed was firm. The sheets and towels were clean. Some of the outlets and lights didn't work. The smoke detector was uncapped and hanging halfway down. The tub was dirty and walls needed to be repainted. I could smell smoke in the hallways and some in my room.
Business response:
Victor, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,506 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.