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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
False advertising Place was not very clean, no ice machine at all, bathroom was not cleaned well, breakfast was not a breakfast at all unless you consider toast breakfast.
Business response:
Chris, thank you for being our guest. We are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Please revisit us so we can make it up to you. Sincerely, Hotel Mana... read more
Disappointed Was ok until we returned to our room at night we only had 2 pillows needed 1 more called desk was told not sure if they would have a other but then she found one.we were changed had been traveling all day and it was now 8 pm . When it didn't arrive in 30minutes my husband called and was told we had to come and get it as she was alone and could t leave the desk he went to get it and had to wait 20 minutes with a sign that said helping another customer. I find it hard to believe that a hotel this size would only h... read more
Business response:
Joann, thank you for being our guest. We are sorry for the service issue you experienced and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
There was a full service laundry, staff was especially courteous and helpful. This was a good value for the money. Coffee was always available and hot.
Business response:
Edward, thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you found us to be at a fair price. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Hotel was kind of dingy and smelled like cigarette smoke
Business response:
Anthony, thank you for choosing to stay with us. We're sorry for the smoke smell you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the odor from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Love the property!It's in a great location as well...
Business response:
Thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and that our ideal location made your stay a memorable one. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
As usual Good rest as always
Business response:
Joanne, thank you for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,507 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.