This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mattress too hard. Advertised breakfast. Their was no breakfast . Just coffee and oatmeal packages. Spent $26.00 on breakfast up the street. No cups in the room, not even in the cabinets in the suite. Overall was not happy . Will not stay their again.
Business response:
Gary, thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and that our breakfast choices weren’t to your satisfaction. Your feedback has been discussed with appropriate individuals in an effort to enhance our facilities going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the futu... read more
Hotel staff put me in a room that reeked of smoke. After complaining they moved be to another room that smelled better, The windows had there locks & stops broken, so I didn't feel I could leave anything valuable behind. The sheets were way too rough & pillows were uncomfortable.
Business response:
Walter, thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and apologize for the maintenance issue in your room. Your concern regarding the windows is discussed with our maintenance team to do the needful. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you had a peaceful stay. On behalf of everyone here, we invite you to visit us again for another pleasant experience. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Very warm and welcoming staff!
Business response:
Christopher, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Michelle, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Slept well, the AC worked great
Business response:
Matthew, thank you for being our guest at Extended Stay America. We are delighted to know you had a peaceful stay. On behalf of everyone here, we invite you to visit us again for another pleasant experience. Sincerely, Hotel Management
I was there between 8/2 - 8/7. I believe I received bedbug bites. I'm concerned.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,507 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.