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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The greatest ever The staff and assistant manager, and manager, are the greatest individual's I've ever had meet at any hotel I've stayed at.
Business response:
Jackie, thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Uncomfortable It was a little alarming to have people outside the hotel drinking, cursing and talking loud.
Business response:
Shawn, thanks for sharing your feedback online. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the noise issue and to know that you felt unsafe while you were here. Our team is well trained to handle any situation and maintains a good environment. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Didn't like that housekeeping is only provided once during my 7 night stay, and although housekeeping was scheduled for Wednesday, it was not completed and I had to advise the front desk staff so they could arrange for housekeeping to be completed on Thursday.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided and we hope you will stay with us again ... read more
Business response:
Jackie, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Very uncomfortable night of no sleep I had the most uncomfortable nights sleep. I have never slept so poorly in a hotel (even other extended stays). The bed was terrible. The bathroom was also the smallest I have seen. You could barely get all the way in too close the door without being right up against the sink or toilet. Another issue was the tv. The remote kept not changing channels at random. I didn’t make an issue of it because it was late and I’d be going to bed. It wasn’t worth it. In addition the entire floor had qui... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Jackie, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Perefect
Business response:
Mary, we are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Awesome Had a wonderful stay.
Business response:
It was our pleasure accommodating you at Extended Stay America. We are so happy that you had a great night's rest and that our facilities and service were to your satisfaction. We hope you will visit with us again the next time you visit the area. Sincerely, Hotel Management
Not happy I was happy with the room until I could not get rid of a french fry smell from the time we checked in until check out 2 days later...we never had any food in the room! We asked for plates,cups and silverware but never received them after we were told to just ask for anything. Then we were trying to make the best of it but then see a roach on the stove.... definitely not looking for another trip
Business response:
Please accept our sincere apology for the difficulties you encountered in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,574 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.