Extended Stay America - Philadelphia - Bensalem

Business response:

Dear Regina, Thank you for your feedback and for recognizing the cleanliness of your room. We’re thrilled to hear that you had a positive experience at Extended Stay America and would choose to stay with us again. Our housekeeping team works hard to ensure every guest enjoys a fresh and comfortable environment, and your kind words mean a lot to us. We’re committed to maintaining high standards and continuously improving for your comfort. We truly appreciate your stay and look forward to welcoming you back. Sincerely, Hotel M... read more

Business response:

Dear Guest, Thank you very much for your kind review. We are thrilled to hear that you consistently find our hotel clean and convenient. Maintaining a high standard of cleanliness and providing a comfortable, hassle-free experience are top priorities for us. It’s wonderful to know that our efforts contribute to making your stays enjoyable and easy. We truly appreciate your continued trust and support. We look forward to welcoming you back to Extended Stay America soon and ensuring your next visit is just as pleasant. Sincere... read more

Business response:

Dear Guest, Thank you for your feedback. We apologize for any lack of clarity regarding the deposit required at check-in. While this is a standard policy intended to cover potential damages or incidental charges, we understand that such details should be communicated more transparently. Your comments will help us improve how we share important information with future guests, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your positive feedback about your recent stay with us. We’re so glad to hear you had a great experience and appreciate you taking the time to let us know. It’s always wonderful to learn that our guests enjoyed their visit, and your kind words motivate our team to continue providing excellent service. We hope we were able to make your stay comfortable and memorable, and we look forward to serving you again at Extended Stay America on your next trip.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that, despite the issue with the elevator, you had a good stay overall. We sincerely apologize for the inconvenience caused by the elevator being out of service during your visit. Please know that we are actively working on repairs to ensure it is up and running as soon as possible to improve the experience for our guests. Your feedback is important to us, and we appreciate your understanding. We look forward to welcoming you back for a smoo... read more