Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

It was a pleasure having you at Extended Stay America. We are delighted to read you liked our quick check-in service and that you had a great stay with us. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the kind review of Extended Stay America. We are delighted to know you loved having a fully-equipped kitchen to cook your own meals which made for a comfortable stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback online. Although you liked certain aspects of our hotel, we apologize that our staff didn’t action your complaint regarding the maintenance issue in your room. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. It's so nice to know you had an overall pleasant visit and liked some aspects of our hotel. Your concern regarding the cleanliness will be shared our housekeeping team. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for the noise and cleanliness issue you experienced during your stay. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We hope to have the opportunity to welcome you back at Extended Stay America. Sincerely, Hotel Management