Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Andrew, thank you for choosing to stay with us at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Also, items like toiletries are kept at the front desk and are complimentary. It was good to have you here... read more

Business response:

Thank you for being our guest. We're glad to know you liked our well-maintained hotel and that you had a pleasant time with us. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

David, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked the service you received from our staff and that our location was convenient for your needs. We appreciate your business and hope to see you again on your next visit to Horsham. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America. We are so happy that you had a great night's rest and that our facilities and service were to your satisfaction. Thanks again and we hope you will visit with us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team who will be addressing this with his team. Thank you again for your feedback. We look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that you had a pleasant experience. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide an excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management