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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Extended Stay America Hotel Philadelphia - Horsham - Welsh Rd. is located at 114 Welsh Rd, Horsham, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
excellent stay it was very good very clean the customer service was really great
Business response:
Tina, thank you for choosing Extended Stay America for your stay. We make every effort to provide clean, comfortable accommodations and excellent service, and we are glad to know we accomplished it during your visit. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Fine for one night. Would look for something else next time.
Business response:
Matthew, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Wifi was horrible
Business response:
Justin, thank you for taking the time to review our hotel. We apologize for the slow internet connectivity.. Our service provider has been made aware of the problem, and we are working to ensure we have the proper connectivity throughout the hotel. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The place was very clean and neat! The only thing was needing to go down for a few dishes.
Business response:
Lisa, thank you for staying at our hotel. We are delighted that you loved our clean and well-kept property and that you had a great stay here. Our associates work hard each and every day, and they will appreciate your compliments. Thanks again from all of us at Extended Stay America. We hope to see you again soon! Sincerely, Hotel Management
Staff goes above and beyond, but facilities are outdated, not enough trash cans or security cameras. Random piles of garbage in parking lots, doors propped open with rocks, people smoking at every entrance to building. There should be 1-2 designated smoking areas. Laundry room needs change machine & vending machines should carry laundry soap & fabric softener sheets. Over all useful place for an extended stay & genuine friendly staff, but it shouldn't feel/sound like a frat house or hostel for the price. Management needs to ... read more
Business response:
David, thank you for choosing to stay with us. We’re glad to know you liked the hospitality you received from our staff and that overall you had a nice visit. However, we’re sorry for the issues you experienced while you were here. Please be assured that we have shared your feedback with the concerned teams in order to improve our service and facilities going forward. We hope you will consider giving us a second chance the next time you are in Horsham. Sincerely, Hotel Management
My stay was half ok and half disappointing. I arrived about an hour early for check in and asked if they were doing early check in today. The woman at the front desk said there is a $25 early check in fee. I never been charged an early fee at any other Extended Stay so my little family and I wasted time for an hour to avoid the fee. Which was inconvenient. When I went back to check in, they were a little slow but they were friendly. Once i got to my room and used the restroom there appeared to be a roach. At first i wasnt su... read more
Business response:
Thank you for your candid evaluation.We are sorry for the bugs issues you experienced in your room. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned.We have scheduled additional treatments so our goal of providing clean suites can be achieved and toprevent this from happening again. We areconfident your experience will exceed the high standards you have come to expect from our brand the next time you stay with us. ... read more
Good location. Staff was helpful and nice. Hotel and room was very dated and old.
Business response:
Thank you for staying with us. We’re happy to know you were impressed with the service you received from our staff and that our wonderful location was convenient for your needs. However, we’re sorry we fell short of your expectations with regards to the room. We have alerted our engineering staff to your concerns, and we will be more proactive repairing items that are beginning to show wear. We hope we have the opportunity to make a much better impression on a future visit. Sincerely, Hotel Management
It was a very nice room, I will surely be back
Business response:
Jennifer, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to welcoming you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 4.2 star rating with 1,255 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.