Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Dear Mary, We’re glad you enjoyed your stay at Extended Stay America and found our location convenient. It’s wonderful to hear our team made a positive impression and that in-room amenities added to your comfort. We appreciate your feedback regarding the property’s condition and are committed to maintaining a welcoming and clean environment for all our guests. We hope you are already planning another visit our way. Thank you! Sincerely, Hotel Management 

Business response:

Dear Christine, Thank you for sharing your feedback. We are glad the sofabed availability added to your comfort, and appreciate you mentioning the bathroom door issue. This will be shared with our team to ensure all features are functioning adequately. We value your input and look forward to welcoming you back for an improved experience. Sincerely, Hotel Management 

Business response:

Dear Louise, Thank you for sharing your experience with us. We're glad to hear you found the room clean, as we take pride in maintaining a comfortable environment for our guests. However, we sincerely apologize for the inconvenience caused by the limited availability of extra pillows and blankets, especially for the pull-out couch. Your feedback has been shared with our team to ensure we better accommodate such requests in the future. Guest comfort is important to us, and we’re working to improve our inventory and service re... read more