Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Dear Guest, We’re sorry for the inconvenience of having to change rooms due to the maintenance concerns you encountered during your stay. We also regret the difficulty you experienced reaching our front desk. This does not reflect the level of comfort and service we strive to provide, and we regret the impression it left. Your feedback has been shared with leadership to help strengthen responsiveness and give closer attention to room condition and upkeep. On a positive note, we’re glad to hear the renovation team was helpful... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We love reading comments like yours, as our goal is to ensure an excellent, memorable experience for everyone. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your comments and understand how unsettling an alarm activation can feel during a visit. Our team is committed to maintaining a secure environment. We regret that the experience did not meet your expectations, and we appreciate you bringing your concerns to our attention. Guest comfort and peace of mind are very important to us. We hope you will consider giving us another opportunity to provide you with a more seamless and reassuring stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, It is wonderful to hear that your visit left a positive impression and that you felt well taken care of during your stay. We’re glad the accommodations met your expectations and helped make your time with us comfortable. Thank you for choosing Extended Stay America and for sharing your experience. We truly appreciate your feedback and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that our team made a positive impression during your stay. At the same time, we apologize that certain aspects of the accommodations did not fully meet your expectations. Your comments are valuable and help us focus on areas for improvement to enhance the guest experience. We hope you will consider giving us another opportunity in the future, allowing us to provide a more comfortable and satisfying visit that reflects the quality and ser... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We regret that the accommodations did not fully meet your expectations and apologize for any inconvenience this may have caused. Your input is valuable, as it helps guide our ongoing efforts to maintain and enhance our facilities for a more comfortable experience. We appreciate you taking the time to share your perspective and hope you will consider returning in the future, so we can deliver a stay that better reflects our commitment to guest satisfaction and overall q... read more