Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you for taking the time to write a review of your stay. I am sorry to hear that we weren't able to provide you with a more affordable rate, I can assure you that our prices are very competitive for what we can offer in the area. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bedspread and carpet may have appeared to be stained. In response to your feedback, I am looking into our cleaning chemicals and processes to assure a better outcome. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

Thank you so much for posting a review of our property. I'm glad you were able to find us while you were passing through. It is also pleasing that you favored our affordable price. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future. 

Business response:

Thank you for the feedback about your stay at our hotel. We apologize that you were disappointed that we do not provide ice machines; however, all of our rooms are provided with ice cube trays for your convenience. Your satisfaction is very important to us and we appreciate all of your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay.