Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you so much for posting a review of our property. I'm glad you were able to find us while you were passing through. It is also pleasing that you favored our affordable price. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future. 

Business response:

Thank you for the feedback about your stay at our hotel. We apologize that you were disappointed that we do not provide ice machines; however, all of our rooms are provided with ice cube trays for your convenience. Your satisfaction is very important to us and we appreciate all of your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay. 

Business response:

Thank you for providing us with details about your stay. I appreciate your comments about our staff; however, I apologize that we were unable to exceed your expectations. In response to your feedback, I will share your comments regarding our grab-and-go breakfast with our corporate office and make sure our rooms meet our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in... read more

Business response:

Thank you for taking the time to provide feedback about your stay. We appreciate you letting us know that our pillows were not to your satisfaction. We are sorry for this issue, but are glad to read that you had a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.