This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
- Hotels
- Mt. Laurel, NJ
About this business
Extended Stay America Hotel Philadelphia - Mt. Laurel - Crawford Place is located at 101 Diemer Dr, Mount Laurel, NJ. This business specializes in Hotels & Motels and Other Lodging.
Location details
101 Diemer Dr., Mt. Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay I enjoyed my stay in this hotel which was clean and the staff was friendly, even when we arrived at 2:00am. The only complaint I have about this hotel is that the quality of toilet paper was poor. Otherwise, I would stay here again.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. We pride ourselves on our hospitable staff and being able to anticipate our guest's needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Room pretty bare. 1 trash container. Staff very good.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that our accommodations were not to your expectations. In response to your feedback, I will make sure we are closely inspecting rooms prior to guest arrivals. I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The room it self was very nice however the kitchen was completely empty. No dishes or silverware of any type. Anything you needed you had to ask the front desk. I believe if you are staying in a room with a kitchen it should be stocked. This caused us to have to go back and forth to the front desk several times to retrieve such items as kitchen items, hair dryer, extra towels, extra pillow, etc. The front desk staff was very short and not very friendly. When you tried to speak with them they treat you as if you are bothering... read more
Business response:
Thank you for taking the time to provide feedback on your stay with us. Please accept our apologies that your stay was not to your expectations. In response to your feedback, I will be working with our staff to ensure we are clearly communicating our amenities as well as providing each guest with professional customer service. Still, I am glad to read that you had a positive stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Housekeeping No housekeeping the two nights we were there. Beds not made. Bath was not cleaned up from our daily showers. Trash no removed. Coffee was very poor. Staff was pleasant and helpful
Front desk too slow! Front desk was manned by inexperienced person and check-in took too long. There are two of same hotels across street from each other, very confusing. Room was good and clean.
Business response:
Thank you for the feedback about your stay at our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback regarding our check-in process. Still, it's great to know that you found your room to be clean. Thank you again for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Get what you pay for low end stay but it had a kitchen. you get what you pay for so I wasnt angry
Business response:
Thank you for the feedback about your stay at our hotel. I appreciate your comments about our fully equipped kitchens; however, I apologize that we did not exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place has a 4.2 star rating with 930 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place is open now. It will close tomorrow at 12:00 a.m.