Extended Stay America - Philadelphia - Plymouth Meeting - West

Esco C 

on Expedia

a month ago

Lights didn't work No remote for the TV Refrigerator didn't get cold 

John 

on Expedia

a month ago

My room was dirty, spent the 1st hour of my stay cleaning the kitchen and bathroom, elevator was broken when I checked in, desk oerson never said anything put me on an upper floor, watched me take the luggage trolly out to get my stuff and didn't say a damn thing when I returned to the lobby to use the elevator to my room that's when I discovered it was not working, went to the deask to inquire why she hadn't told .e about ghe situation she said it's been broken all day I thoght you knew, I said how would I know you just che... read more

Raymond 

on Expedia

a month ago

Extremely disappointed Got to my room and there was trash under the night stand and no towels in the bathroom. Went to the front desk and was told they didn’t have anymore. What kind of place doesn’t even have enough towels to put 2 per room. Place was full so no other room to move me into. And it was 93* the day I checked in. They told me to come down in the morning as there should some in the laundry which she would run overnight. Went down and still no towels. I stay in a hotel expecting at least a clean room with a comfo... read more

Raymond 

on Expedia

a month ago

Disappointed When I checked in, I reported no ice cube in the freezer as there were no trays. Also no bath towels so I had to leave without a shower. 

MATT 

on Expedia

a month ago

We went to our room and it had not been cleaned. They had to find a room that was available and clean. 

JASON 

on Expedia

2 months ago

original room was dirty, beds unmade, and we were put in a room with a single bed. No extra blankets were available. Floors felt dirty bathroom had a broken toilet handle and was noisy from upstairs. hallway floors were dirty and not vacuumed. The next day we were asked in the middle of the day to come back to move our stuff to the original room because they had now cleaned it and needed to give the room we were in to another visitor. The room the second night had a toilet seat that slid and a TV that was challenged to work.... read more

James 

on Expedia

2 months ago

The room was very dirty. I did not request a new one because I was tired and checked in after 9PM. I took pictures and showed them to the Assistant Manager, but she said she couldn’t do anything for me because I “checked in through a third party” (Expedia)