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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average Expectations Delivered. Room was worn, peeling wood, walls were a bit dirty. What you would expect from a cheap room, but it was overall what I paid for anyway. I wasn't expecting much just a clean bed and space to work and that I did get.
Phoenix Airport Desk was very friendly. There were no questions about my reservation or confusion. My stay was exactly what I contracted for. It was obvious this was used by those that stay a few days or more. I would say it had it's fair share of family's or construction crews that have stayed there.
Business response:
George - I want to than you for posting a review of our hotel. I am glad that you enjoyed our friendly staff and that our hotel met your expectations. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Romantic Dinner Getaway Don't know what I was expecting but the room was smaller than the picture looked like. Wasn't too thrilled to see broken handles on the cabinet doors, peeling counter top and the dishwasher was dirty. But it served its purpose. I cooked me and my wife a nice steak and shrimp dinner. Afterwards, we walked around the nieghborhood and came back and sat our feet in the pool. The staff was real nice.
Business response:
I appreciate you bringing your experience to our attention. I am pleased to read that our staff was friendly; however, I sincerely apologize that your room had several maintenance issues and was smaller than you expected. To uphold our company's high standards, we will be repairing the cabinets. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
no shuttle The hotel said thy had an airport shuttle service but found out they didn't. Cost an extra $40 in taxi's. They ran out of muffins so breakfast was a granola bar.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were misinformed about our hotel having a shuttle service. To make sure this doesn't happen again, I am talking to my staff about communicating properly hotel information. I am also sharing your feedback with upper management to ensure that information about our hotel is accurate. I would also like to apologize that our grab-and-go breakfast ran out of muffins. I will be working with my staff to ensure that we have the correct inventory for our bre... read more
it was quiet and relaxing loved my stay it was quiet and relaxing the staff was helpful I stayed a week and everything I requested the staff was more than happy to assist ok im not wanting to write a book here my stay was great
Business response:
Thank you for taking the time to post a review of your stay. We are glad to read that you were pleased with our staff and the privacy of your stay. We do apologize that the shower did not meet your water pressure expectations. We will continue to work with our staff to improve this and the rest of our hotel. Thank you again for posting your review. We hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.