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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice - comfortable Staff was very friendly and helpful. Room was quiet and comfortable with kitchenette. I would absolutely stay here again.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff was friendly and helpful and that you enjoyed your quiet, comfortable room. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Need more renovated, non-smoking rooms I arrived at a not so busy day, so figured there would be plenty of rooms available. The first room I was assigned was not good; it was on the first floor, when I opened the window, the screen's frame looked like it had been tampered with and bent. Everything was outdated and had poor lighting. Stains on the office chair and dirty carpet. Water damaged doors with crumbling edges. So I went back to the Front Desk to ask to see other rooms, and he showed me two others: one in almost the s... read more
Business response:
Thank you for your recent review of your stay. I am so glad that you liked our hotel's location and the renovated areas within our hotel; however, please know, we are sincerely sorry that the first two rooms you were given did not meet your expectations. At this time we are renovating our guest rooms in sections so that we can improve our hotel as a whole while not displacing our guests. Once complete, our offerings will be enhanced for future guests to enjoy. Thanks to your feedback, we can continue to work on providing an ... read more
Good for a night, but an "extended stay?" i chose Extended Stay America for the location, price, and fairly favorable reviews. Front desk staff were very friendly and accomodating. The check-in process was very slow, but I admit I was cheecking in early. Housekeeping staff were friendly, also, and greeted me in the halls. The location, a business district, appears to be nice an safe. The hotel was a short drive to ASU, and there were nearby stores and places to eat. While the lobby and halls were clean, my room was not in th... read more
Only used room Was only there for one night and only used room. The bathroom door was broken and did not lock and when I looked out window there were boards just scattered on lawn. Room was very clean and has everything we needed
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the bathroom door lock was not working. We are sorry for this issue, but are happy to read that we provided you with a clean room. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
two night business trip Hotel is very nice, staff was very helpful and very friendly.
Business response:
Jeff - Thank you so much for posting a review of our property. I truly appreciate your comments regarding the how helpful and friendly the staff was during your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Comfortable, average, good for the price Th condition wasn't up to par. The flooring was new, but that was it. The case goods need replacing. The PM program HAS to be lacking, either in personnel, or management. Too many minor things. BUT, the atmosphere, the front desk agant, all good. Will try again.
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.