Extended Stay America - Phoenix - Chandler

Business response:

Dear Guest, Thank you for your feedback about your stay at our hotel. We apologize that our property did not meet your expectations. We will share your valuable comments with our team as we work on updating and refreshing our hotel. We hope you will return to see our commitment to providing outstanding visits should your future travels bring you to our area again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed a consistently positive experience during your stay and that everything met your expectations. It is always rewarding to know our guests felt comfortable and well cared for throughout their visit. The team at Extended Stay America truly appreciates your kind words and support. We look forward to welcoming you back soon for another pleasant and hassle-free stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing the specifics of your recent stay. We sincerely regret any concerns that left you with a less-than-perfect impression of our hotel. We hope you will accept our apologies for the inconvenience caused, especially with the sink. Please know our front desk team is always staffed around the clock to assist with any issues that may arise during your stay. Your specific remarks about the overall condition of our property have also not gone unnoticed. We hope you will give us a chance to provide you... read more

Business response:

Dear Guest, Thank you for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing your feedback. We understand that the overall condition of the property and the in-room items did not meet your expectations, and your comments regarding the need for improvements have been noted. Our suites are designed for longer stays, offering a more home-like setup, and many guests choose to bring their own personal items for added comfort. However, we do have additional amenities such as toiletries and hairdryers available at the front desk upon request at no extra cost. Your input... read more