Extended Stay America - Phoenix - Chandler

Business response:

Hi Cheryl, Thank you for sharing your feedback! We are glad to hear that you found our staff courteous and the room clean. We appreciate your kind words and hope to welcome you back for an even better stay next time. 

Business response:

Dear Guest, We are delighted to know that the room layout made your stay more comfortable. It is wonderful that the convenience of having a cooking area in your suite added to your experience as well. At Extended Stay America, we aim to provide a relaxing environment where guests can settle in with ease. Thank you for sharing your kind thoughts, and we look forward to welcoming you again for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are particularly pleased that you enjoyed everything. We have noted your feedback about breakfast and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future. Sincerely, Hotel Management 

Business response:

Hi Danniell, Thank you for your feedback! We are delighted to hear you had a great stay and will share your comment with the team. 

Business response:

Dear Guest, We are so glad you enjoyed the peaceful location. It is wonderful to hear you found it to be a pleasant retreat. At Extended Stay America, we always strive to provide a welcoming and relaxing atmosphere for all our guests. Your kind words mean a lot to us, and we are happy to know you had a positive experience. We look forward to your next visit and hope it is just as enjoyable and comfortable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your recognition of the upkeep efforts and regret that aspects of your visit fell short of expectations. Your comments regarding housekeeping and service have been noted and shared with the management team for attention. We value your input, as it helps us improve our guest care. We hope you will consider giving us another opportunity to deliver a more seamless experience. Sincerely, HotelManagement 

Business response:

Hi Jenny, Thank you for your feedback! We are so glad you enjoyed the location of the hotel and found it convenient for all your needs. We strive to provide a great experience by being close to everything our guests may need, and it's great to hear that worked well for you. We hope to welcome you back soon. 

Business response:

Hi Chad, Thank you for your 8/10 rating! We are glad to hear you had a positive experience, and we appreciate your feedback. We hope to welcome you back soon for another great stay. 

Business response:

Hi Jasmine, Thank you for your feedback and for giving us an 8 out of 10 rating. We’re glad you had a positive experience overall, and we truly appreciate your input. We will continue working hard to improve and aim for that perfect 10 in the future. We hope to welcome you back soon.