Extended Stay America - Phoenix - Chandler

Business response:

Dear Julianna, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management 

Business response:

Dear Luther, It is wonderful to hear that you enjoyed your stay with us. Thank you for sharing your feedback so that we can continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance our service. We are glad that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management 

Business response:

Dear Evelyn, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. For future visits, please know that our front desk is also available to help make your stay as comfortable as possible.We do hope you will consider giving us another chance to show... read more

Business response:

Dear Sherri, Thank you for taking the time to share your experience. We strive to provide our guests with thoughtful hospitality and attentive service, so we are pleased to read your generous compliments and glad that our location enhanced your visit. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management