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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was nice but a spider web was in the corner ceiling and the carpet needs to be cleaned. Every time i looked down at the carpet i thought of athlete's foot. thank god i had slippers to wear around the room. other than that i enjoyed my stay
Business response:
Dear Renee, We appreciate your high rating and are glad that you had an overall pleasant stay with us. However, we regret that we may have overlooked certain issues in preparing your room, and we sincerely apologize for any inconvenience. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management
Staff is amazing! The property just needs some slightly major repairs but otherwise, comfortable stay.
Business response:
Dear Redy, Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome. Reviews like yours solidify the daily standards we strive to achieve for each guest! We continuously aim to improve our services and property to enhance our guests' experiences. Your feedback is invaluable to us as it guides our efforts in maintaining and elevating the quality of our hospitality. It was our pleasure to host y... read more
Everything
Rooms were decent. They werent filthy but werent the cleanest. For the price I would say it was a good deal. The only complaint I really have was one specific employee. Rude and thats saying the least. Now that I have read the reviews i would say, every person who had a bad experience with staff was due to the same employee. The other staff members were nice and welcoming. If this hotel is trying to keep people from coming back then keeping this particular employee is a good way to do it. She is a big problem for this hotel ... read more
Business response:
Dear Favela, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. We genuinely regret that not all our team members delivered the high standard of hospitality we aim for. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. Thank you for helping us improve. We hope you will give us another chance to provide you with the hospita... read more
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.