Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

Business response:

Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Kristina, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our excellent associate and that you loved our well-maintained property. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our service. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back. Sincerely... read more

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Ruby, thank you for staying at Extended Stay America. We are pleased to know you had a pleasant time with us, but we regret you were disappointed with the value we offer. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for the kind review of Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen to cook your own meals and that you had a great stay with us. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Stephanie, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management