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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5035 E. Chandler Blvd., Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was really great. Super helpful and nice. The room could have been a bit cleaner when I arrived and it would be nice to see plates, pots, pans and cutlery already stocked in the room. The only real complaint I have is that the walls are very thin and you become pretty close with your neighbors. I’d stay here again because the price was right.
Business response:
Thank you for sharing the specifics of your stay with us. We're glad you were pleased with the service provided by our staff, but we're sorry for the noise you experienced from the other guest of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was ... read more
Flying Visit to Ahwatukee Spacious room and fairly convenient location, however there was a strange smell in the room and the wifi was very slow without the upgrade
Business response:
Harold, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Good deal, just replace mattresses! The service was good, price was good except for the mattress on both beds seamed to be pretty old and dented in and the breakfast wasn’t restocked in the morning about an hour and a half before it ended coffee and snacks were all gone and when we asked the front desk to restock and brew more coffee she gave us an attitude and took her sweet time to do it so we just left..
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Didnt like hairs in the bathtub. Didn't like the low-grade soap in bathroom. Didn't like the very dirty exterior stairs and walkways. Didn't like the uncomfortable bed and pillows. Did like general outside appearance. Did like staff.
Business response:
Greg, we appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you for sharing your concerns. We hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Good experience. Front desk excellent
Business response:
Jean, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
We were given a room and when we walked in there was trash on the floor and the bed looked like someone slept in it. We went back to the lobby got a different room. Then when we unfolded the bed there was something on it and there were no sheets for it. We called the lobby got sheets but there were no pillows left. We also had to make the bed ourselves. The chairs in the room had spots on them and we didn’t really feel comfortable sitting on them. The guy from the lobby did help us with the new room and sheets but our overal... read more
Business response:
Jess, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Staff was very helpful and exceeded our expectations. Room was very functional. Everything that we expected was provided, this is a no frills property. We were concerned about staying here based on some of the other reviews posted. The reviews that were posted seem unfair and not a true representation of the property and service level. We were very pleased with our choice and stay at the property. Thank you
Business response:
Chris, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management`
Frequently asked questions about Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
How is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. rated?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. has a 4.1 star rating with 975 reviews.
When is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. open?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. is open now. It will close tomorrow at 12:00 a.m.