Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

Business response:

Thank you for the glowing review of Extended Stay America. We believe that fresh and well-kept property and our prime location makes us an amazing choice. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Ray, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our well-maintained property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Matt, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Kristina, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our excellent associate and that you loved our well-maintained property. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our service. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back. Sincerely... read more

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management