Extended Stay America - Phoenix - Mesa

Ronnie 

on Expedia

2 years ago

Very disappointed Unfortunately a bit so good experience. The furniture in the room was dirty, carpet was dirty, furniture paint was chipped, bathroom tub faucet running full stream. No utensils or plates in the cupboard to use. 

Mohammed 

on Expedia

2 years ago

I got there and the room was overbooked. 

Erin 

on Expedia

2 years ago

We just needed a place to stay for the night. The shower drain did not work . . . tub filled and therefore shower could not be used. Drawers on dresser were literally falling apart. Bathroom counter was dirty. 

Carrie 

on Expedia

2 years ago

Gross. Cockroaches When we checked in could clearly see that the place was pretty run down. there was some sort of dried flowers in the sink which lead me to believe it was not very clean. it was hidden by the horrendous paint covering the bathroom counter and shower. I immediately wiped everything down with clorox wipes and was ready to suck it up for a few day until.... my husband woke up in the middle of the night and comes back to bed and says there were cockroaches scurrying in the backroom when he turned on the lights.... read more

Casey 

on Expedia

2 years ago

Bad experience/Waste of money A bad experience. Doors didn’t have access. The odor from other rooms were entering my room. People knocking on doors in the hallway. Kept hearing a loud booming noise that shook the entire room. Tried airing out the room by opening the window but, a stench or marijuana smoke entered the room. Could not sleep at all. Purchased a room from a different hotel down the road. Very disappointing and a waste of money 

Anonymous 

on Expedia

2 years ago

Disappointed We had an emergency and needed a place to stay with our young kids. We booked online. Made it to the hotel after midnight, and then it took another hour to get checked in at the lobby. The room was not encouraging, very outdated, and while the beds looked ok, the bathroom was dirty. There was dirt packed into the corners along the floor. We did not stay the 2nd night we thought we would need even though they refused a refund. 

Ted 

on Expedia

2 years ago

A granola bar is not a breakfast! No coffee maker in room, no ice bucket, no blow dryer. A granola bar is not offering breakfast. 

Serena 

on Expedia

2 years ago

HORRIBLE It was horrible, it was dirty no Ice try's, no breakfast bums just hanging out everywhere is parking lot. and your free WFI well that's a lie. You go to log in and it takes you know but if you pay 1.99 a min you can SO IT NOT FREE WITH ROOM