Extended Stay America - Phoenix - Midtown

Business response:

Tammy, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. Thanks so much for recommending Extended Stay America to future guests, and we hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Jeffrey, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Kathryn, thank you for sharing your experience at Extended Stay America. We are glad to know you loved the convenience of our location and found us to be a great value in the area. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager 

Business response:

Aaron, we are delighted you had an excellent stay at Extended Stay America. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager 

Business response:

Kathy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager 

Business response:

Thank you for sharing your feedback. We are pleased our location was ideal for your needs, but I am sorry for not meeting your expectations. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager