Extended Stay America - Phoenix - Midtown

Business response:

Nikki, thanks for staying at our hotel. We are happy to read you had found us to be affordable and that you had an on overall nice stay. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience this caused. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management 

Business response:

Bobby, thanks for the wonderful feedback. We are glad to read you were benefited with our convenient location and that you found us to be a great value. It was a pleasure knowing you were satisfied with the facilities we offer, and we would love to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Daniel, thanks for choosing to stay at Extended Stay America. We are glad to know your visit with us was enjoyable and that you were impressed with your clean room. That being said, we are sorry for one of our associates not very welcoming to you. We have shared your feedback with our staff and will use it as a training tool to improve our performance moving forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thanks so much for choosing Extended Stay America. It's so nice to know that we met all of your expectations, and that you were especially happy with our convenient location. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Colleen, thank you for your review. We are glad to read you liked our convenient location and the spaciousness of your room. That being said, we are sorry for the issues you experienced with your room. We have shared your feedback with our maintenance team to check and fix it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Robert, thanks for your overnight stay at Extended Stay America. We are glad to read you had a relaxing time here and that you liked your well-equipped room. In regard to wifi, we have followed up with our Engineering team to address and correct the issues for future guests experiences. We hope you will consider returning to our hotel the next time you are in area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Wow - Karen, thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management