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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Funny smelling room The room kind of stunk....literally. I couldnt really put my finger on the smell but it wasnt a good one. Bed was lumpy and the toilet disnt really work great. Shower was okay, and i did love that it had a kitchen eventhough i didnt use it. I also loved the fridge. This was a full blown fridge not a mini.
Business response:
Thanks for the feedback. We are happy to read you had an overall nice stay and that we met some of your expectations. However, we apologize for the cleanliness issue you experienced while here and regret the inconvenience this caused. Your concern has been shared with our Pest control team to ensure the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Business response:
Melinda, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
Business response:
Judith, thank you for your rating. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
FAMILY TRIP WE WENT TO VISIT OUR DAUGHTER AND GRANDDAUGHTER OVER THE WEEKEND AND STAYED HERE. HOTEL WAS VERY CLEAN, STAFF WAS VERY HELPFUL AND FRIENDLY TO ALL OF OUR NEEDS.
Business response:
Mirna, thank you for staying with us and for the wonderful feedback. We are thrilled to read you had a comfortable stay here and that you were impressed with the excellent service offered by our staff. Your compliments have been shared with the entire team members for exceeding your expectations. All of us at Extended stay America would love to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to read you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great staff, clean room, right down town Everyone at the hotel was extremely helpful. Had a problem connecting to the internet, the staff had it corrected in less that two minutes.
Business response:
Jeff, thank you for the five-star review of Extended Stay America and for highlighting our entire staff. We are happy to read you had a great time with us and loved the service provided by our courteous associates. We would like an opportunity to serve you again the next time your travels bring you this way. Sincerely, Hotel Management
Convenient to n phx Worked fine. As expected Cramped pull out bed and breakfast was just coffee and oatmeal
Business response:
Thank you for choosing us. We are happy to know you had an overall enjoyable stay with us. It was a pleasure having you as our guest, and we hope to have an opportunity to welcome you back soon. Sincerely, Hotel Management
It was nice..I didn't hear people upstairs walking or didn't hear the tv on in nearby rooms
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are delighted to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Meh Don’t know who to blame, it’s either Hotels.com or the hotel. Our reservation could not be found, we were told to wait for a general manager while all the other guests came first. Unfortunately, we had plans and had to leave after we personally took care of the error. Because of the error, I was forced to change in the parking lot and I had to bring along my family. My family was not able to rest after driving and they had no where to go because we were not able to check in. The front desk did make it up with an upgrade,... read more
Business response:
Jessica, thank you for sharing your review. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes in the future. We hope you and your family will give us another opportunity to provide you with the outstanding service and hospitality you should always receive from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.