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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked an Exyended Stay sobwe would be able to make and eat our dinner in the room due tonfood allergies and restrictions. I was shocked to find thenroom had dinnerware or flatware......not even a coffeemaker which is standard in virtually anynhotel room nowdays. When we wentbto settle in for the night we realized the mattress onbone of the beds was upside down....the pillowtop portion was on the boxspring. St this point we just wanted to get tonsleep, so the only solution we could muster was to flip the mattress ourselve... read more
Business response:
Dear Tami, Thank you for sharing your experience. We regret the missing kitchen essentials and the inconvenience caused by the mattress setup, which understandably affected your stay. To maintain cleanliness, we store dishware at the front desk, and it can be delivered upon request. We are sorry if this was not communicated during check-in. Your feedback is appreciated and will be used to improve both communication and room readiness. We hope to offer you a more comfortable and seamless experience in the future. Sincerely, H... read more
Not worth the money The hotel is a miss. The first room we had was terrible. The curtains were ripped and would not close, missing furniture and the safety look was missing. The room was probably the worst I have had in 40 plus years of travel. We requested a new room which was marginally better. Breakfast is bad. Pity as the hotel is ion a great location and staff is great. Owners need to invest some money in upgrades to make it all it can be.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely appreciate your positive remarks regarding our staff and location. We acknowledge your concerns pertaining to the condition of the room and amenities, and we regret that your stay did not meet your expectations. Your feedback is invaluable as it identifies specific areas in need of improvement, and we are committed to actively addressing these issues. We hope you will consider allowing us another opportunity to provide you with an enhanced experience in ... read more
The sink was stopped up. There was a roach running across the bathrooom. The jacuzzi wasnt working. It smelled like marijuana. I can go on and on but I think you get the picture.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize for the numerous issues you encountered and are sincerely sorry for the inconvenience and frustration these issues caused during your stay. We understand that your experience fell far short of your expectations. We take your remarks seriously and will address each of these concerns immediately to correct our shortcomings, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Extended stay can mean: displaced jobless people put up at taxpayer expense and think that the property is theirs to act how they chose ie: loud, obnoxious, smoking (within 10 ft) of the front entrance. Swimming in the pool when the lights are off late at night screaming. Partying in the parking lot late night. Setting off M80's....sounded like gun fire.....unsafe, unclean & unaccommodating ......
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the issues and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The WORST! The room was terrible. Totally falsely advertised. We were there for 10 min, which was 9 minutes too long! The room smelled , the sofa bed advertised was a twin and the foam mattress was ripped and not made up. The other bed was a double, not a queen. There wasn’t even room to turn around with the luggage cart! We immediately booked a room at another hotel, and then canceled that one. We received our refund within 24 hours. That was the best part of our stay!! Xavion was really helpful and tried to help us.
Business response:
Dear Guest, Thank you for your valuable feedback. We acknowledge the concerns expressed regarding your recent stay at our hotel and sincerely apologize for any disappointment this may have caused. It is our utmost priority to meet and exceed our guests' expectations. Please rest assured that we are committed to addressing the issues raised and implementing appropriate measures to enhance the experience for all our guests. Should your future travel plans bring you back to the city, we would welcome the opportunity to provide ... read more
VERY poor conditions - not clean, pillow had mildew on it, shower had mildew & yellow buildup. Desk was falling apart, NO extra blankets for sofa sleeper. Pool area only had one take & two chairs - looks NOTHING like the pictures on site! such a disappointment. The girl at front desk was nice - I will not suggest this place nor stay here again
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Staff was really rude
Business response:
Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. We are dedicated to delivering exceptional service and sincerely apologize that your experience fell short of our standards. Please be assured that we will address your concerns with our team to ensure that all guests are treated with the utmost courtesy and professionalism. We appreciate your input and hope you will consider staying with us again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,568 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.